Follow a single restaurant table — from a late-night message to a paid bill and a returning regular. AWAN doesn't just reply faster; it completes the work at every step.
A diner messages on WhatsApp long after the front desk has gone home. Instead of waiting till morning (by which time they've booked elsewhere), the agent replies instantly — in their language — and notes any special request (allergy, highchair, the birthday) for the floor.
AI agent · WhatsApp channel
The agent reserves the slot atomically (no double-booking), takes a deposit to cut no-shows, and drops it on the calendar your front desk already uses.
Workflow engine · Calendar · Payments
AWAN messages the guest to reconfirm. A reply keeps the table; silence frees it for someone else. Need to change or cancel? They just say so in chat — the slot reopens instantly. The empty-chair problem, handled automatically.
Scheduled workflow · WhatsApp
The guest scans the table QR, browses the live menu, and orders from their phone — or pre-orders ahead in chat so it's ready when they arrive. It lands on the kitchen display and the same order ledger your POS uses — one stock count, no re-keying.
Table QR · Storefront · POS + KDS
Cash, card or a DuitNow QR — settled at the table and posted to the day's books. The cashier doesn't chase anyone; the order just closes.
POS · Payments · Accounting
A day later, AWAN follows up — a quick rating and, in their own words, what they loved or how you can do better. Every reply is collected for your team to read, so you hear it first.
Scheduled workflow · CSAT
When a regular hasn't been in for a while, AWAN reaches out — a recall most restaurants never get around to. The loyal customer comes back instead of quietly drifting away.
Win-back workflow · CRM
You set it up once (or AWAN Studio does it for you). Then it works while you cook, serve and sleep.