AWAN
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AWAN for Restaurants & Cafés

Your busiest staff member takes bookings while you sleep.

AWAN answers diners on WhatsApp, books the table, takes the deposit, takes order-ahead, and brings them back — then rings it all up at the counter. One system from the first message to the day-close.

See how it works

Live in a week · In your voice (EN/MS/ZH) · Your data stays yours

Warung Selera
● online · replies instantly
Open ah tonight? Table for 4 around 8?
Yes, open till 11! 8:00pm for 4 is available. A RM20 deposit holds it — ok?
Ok paid already 👍 *screenshot*
Got it ✓ Booked for 8pm. See you tonight!
WORK COMPLETED
Booking
Tonight, 8:00 PM · 4 pax
Deposit
RM20 · received
Table
Held · confirmation sent

Message in. Completed work out. No staff awake.

Every day without it

Every empty table is gone for good

You can't get last night back. The revenue isn't lost in the kitchen — it's lost in the messages nobody answered.

11:02 PM
Hi, table for 4 for tomorrow night? 🙏
Next day · 9:14 AM
Hi! Yes we have tables — would you like to book?
No need already, we booked elsewhere 😕

The message you missed at 11pm

A ready-to-book diner asks after hours. By the time anyone replies, they've eaten elsewhere.

Mon
Confirm booking for 4, Friday 8pm 👍
Fri · 8:40 PM
Hi, we held your table for 8pm — are you still coming?
Aiyo so sorry, totally forgot about it 🙈

The no-show you didn't confirm

A booking nobody reconfirmed. The seats stay empty and the kitchen prepped for nothing.

6 months later
Hi Encik Ramli! Haven't seen you in a while — everything ok? 😊
Oh! Honestly I forgot you all were here. Been going elsewhere.

The regular who never came back

A favourite customer quietly drifts away — and nobody noticed in time to win them back.

AWAN answers at 11pm, reconfirms the booking, and brings the regulars back — automatically.

Outcomes, not replies

From the first message to the day-close

Every diner conversation ends in something you can count — and it all lands in the same system you run the floor on.

"Table for 4 tonight?"
Booked + deposit collected
via Calendar
"Can I order for pickup?"
Order taken & sent to the kitchen
via Shopping
"What's in the set lunch?"
Answered from your real menu
via Products
Walk-in at the counter
Rung up, paid, day-close posted
via POS + Accounting
The F&B stack

Everything a restaurant runs on, in one place

Turn on what you need — the conversation is wired into all of it.

Point of sale
AWAN POS register with a live sale
Bookings calendar
AWAN calendar of table bookings and pickups
Calendar

Table bookings & deposits.

Shopping

Order-ahead & delivery.

POS

Counter, dine-in, KDS, day-close.

Products

Your menu — the agent answers from it.

CRM

Regulars, remembered.

Accounting

The till flows into the books.

Marketing

Bring-them-back campaigns.

Live in a week

1

Connect WhatsApp

Link your number — nothing new for diners to install.

2

Load your menu & tables

We set up your menu, seating and deposit rules.

3

It starts working

Bookings, orders and follow-ups run themselves; you run the floor.

Safe to start

Live in a week

AWAN Studio sets it all up for you.

Speaks their language

Auto-detects English, Malay or Chinese and replies in the language each customer messages in.

Never invents

The agent answers only from your real menu and prices — never makes things up.

Your data stays yours

Your customers, bookings and history are yours — export them any time.

AWAN Studio

Tell us about your restaurant

Leave your details and we'll set up bookings, order-ahead and your menu for you.